Berkhamsted COVID 19 Mutual Aid Privacy Policy March 2020

  1. This privacy policy explains how we use the personal data we collect from you contact us by email or WhatsApp or via one of the forms to sign up to support.

  2. What data do we collect?

  3. Berkhamsted COVID 19 Mutual Aid collects the following data:

  4. Personal identification information (name, email address, phone number)Information provided in order to be able to effectively and efficiently carry out the supporting you as a volunteer agreed. How do we collect your data? You directly provide Berkhamsted COVID 19 Mutual Aid with most of the data we collect. We collect and process data when you: Contact us via our email address, WhatsApp or Facebook

  5. Voluntarily complete a feedback survey or provide feedback via emailProvide comment on a blog or other post via Facebook, WhatsApp or other posted channelsShare data via email or forms. We may also receive your information indirectly: Via people who have asked us to act on their behalf for the purposes of connecting you with groups or support. For example, this could be because a neighbour has asked for us to see if you in touch with Age UK and need us to pass on your details.

  6. How will we use your data? Berkhamsted COVID 19 Mutual Aid collects your data so that we can: Process your request or offer and manage thisEmail you to let you know about next steps, guidelines and updatesLet you know about any changes to our privacy policy.

  7. Unless specific consent is obtained in advance with you personally, Berkhamsted COVID 19 Mutual Aid will not share your data with any other people or organisations.

  8. Comments, blogs and other information which you post on the Berkhamsted COVID 19 Mutual Aid Facebook page and WhatsApp group can be viewed by other users. Please be careful when disclosing personal information which may identify you or anyone else. We are not responsible for the protection or security of information you post in public areas.

  9. How will we store your data?

  10. We take steps to protect your personal information and follow procedures designed to minimise unauthorised access or disclosure of your information.

  11. Berkhamsted COVID 19 Mutual Aid will keep your personal data for two years (or less if notified).  Personal data will be securely deleted after that time from all hard drives, cloud and (if applicable) hard copy storage.

  12. Communications

  13. If you sign up to volunteer or contact us about general inquiries, we will use your details to keep you informed about the latest guidance, support opportunities and wider communications.

  14. If you no longer want to receive communications from us, you email info@berkocommunity.org detailing your name and email address.

  15. Changes to our privacy policy

  16. We may change this privacy policy from time to time. We will notify you of any changes that relate to information we already hold about you, where practicable. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. What are your data protection rights?

  17. You are legally entitled to know what personal information we hold about you and how that information is processed, which includes the right to: know what information we hold about youask us to correct any mistakes in your information which we holdask us to delete your personal informationask us to stop using your personal information or restrict how we can use it, for example if you feel it is inaccurate or no longer needs to be used by Berkhamsted COVID 19 Mutual Aid

  18. to object to us using of your personal informationto object to any automated decision making that we may do using your personal information If you wish to know what information we hold about you, or wish to exercise any of your other rights as detailed above, or have a complaint about how we are using your personal information, then please email us using info@berkocommunity.org and provide enough information to identify yourself (e.g. name and address or any registration details). If our information is incorrect or out of date, please provide us with information to update it. If you want us to delete, restrict or stop using any information we hold about you, please explain the reasons why you are asking this. If you are unhappy with how we are using your information, again please explain to us the reasons and we will investigate the matter. You can also write to the same address if you have a complaint about this policy.

  19. If you are unhappy with how any data rights request or complaint has dealt with you have the right to complain to the Information Commissioner: On the ICO website;By mail at Wycliff House, Water Lane, Wilmslow, Cheshire SK9 5AF, orBy calling the helpline on 0303 123 1113

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